Dispatch & Logistics –
automation for fast shipping
Rapid handling due to automation and our special software.
In order that our products, which we offer internationally in our online shop, come to our customers as quickly as possible we use a largely automated dispatch system. Once an order is triggered in the online shop, the data are saved in our enterprise resource planning system (SAP). This has a connection to our bank account as well as PayPal account and release the order for the dispatch in the instant, in which it is paid.
Then our warehouse staff receive the picking order on their mobile data capturing devices, which are connected with the SAP via an API by a software that was developed specially for this purpose. Because they are guided by the software during the collection of the goods, the walking time is reduced to the minimum – so that the parcel can be sent off within the shortest possible time.
If the shipping address is located outside of the EU, our connection to the ATLAS system guarantees an automatic customs clearing. We dispatch our goods with DHL and FedEx.
Our delivery promise
Every day we work hard to improve the high standards of our processes, products and services for our customers, partners and suppliers. These are subject to appropriate controls.
Our delivery promise is the delivery date, which we specify with each order and is subject to internal calculations. The statistics clearly show that we have been able to significantly improve our delivery reliability and make the calculations more accurate.
█ Kept delivery promise:
The order arrived on the given date.
█ Undercut delivery promise:
We were able to deliver faster than calculated.
█ Exceeded delivery promise:
Delays in delivery.*
* Currently, the suppliers are responsible for 97% of the delays, which we can not influence
Warehousing and manufacturing
We have virtually all of our products in stock for immediate shipment. If a product has to be manufactured, we only need few days from the production to the shipment.
You can find the information at any time, when you can expect the delivery of the goods you desire, on the respective page of the product in our online shop.
Possibilities of dispatch
- DHL parcel
- dispatch to a DHL collection station
- Express MO-FR till 12 o'clock
- Express MO-FR till 9 o'clock
- delivery on Saturday till 12 o'clock
- FedEx Priority Overnight
Advices for quickest dispatch:
- Use a payment method in which the receipt of payment is confirmed immediately. Such as PayPal or Sofortüberweisung (Immediate transfer). The order can be processed immediately and the goods will be shipped the same day, if they are on stock.
- When doing the credit transfer, quote the information that are requested in the e-mail which you receive after your order. If an automatic assignment of the payment isn't possible due to missing informations, this causes delays.